FAQs

Asked & answered

PRODUCT INFORMATION

What is The Lost Journals?

The Lost Journals is a product and service designed to archive your life, beautifully. We custom create journals (that look like magazines) for you, celebrating milestones, special events and travels, allowing you to unearth your photography from computers and USB drives and turn them into a contemporary printed keepsake.

Who is The Lost Journals for?

The Lost Journals is for photographers, by photographers (that’s us – hi!). It’s also for photography enthusiasts and ideal for people who have had professional photos taken for a special event or occasion and would like these images celebrated in print.

What size is the journal?

A fairly standard 210 x 275mm, portrait orientation. The thickness of the journal will vary depending on the number of pages chosen. 48 pages is 3.8mm thick, 100 pages is 9mm thick, and 148 pages is 13.5mm thick.

Can you produce a different sized journal for me?

We’re only offering the 210mm x 275mm (portrait) size at the moment, but we have plans for additional releases in the very near future! If you’ve got a great idea, flick us an email and let’s see if it’s something we can create together. Please be advised that this will have an additional cost and will need to be quoted separately to our listed prices.

How long will my journal last?

Like all precious things, if kept in a safe place, out of the sun and handled with care, your journal will last for years to come.

What options do I have for customising the internal pages?

At The Lost Journals we feel that great images speak for themselves. When we tell your story, we do it simply. That means clean design, an intelligent use of negative space and letting your images breathe. This means your photos will not only look good, but tell a great story from beginning to end.

Our goal is to create for you a one of a kind, custom image journal. Whilst we are more than happy to incorporate small amounts of text ie. vows, speeches or invites – anything outside of this will need to be quoted separately to our set prices as it will take a wee bit longer to put together.

If you have something a little different you’d like us to work on we’d love to hear about it! Send us an email on mail@thelostjournals.com.au  and we’ll put together a custom quote.

What binding method do you use?

Our journals are perfect bound. Adhesive is applied to the spine of the pages, which is a strong and secure way of keeping them bound. To add extra strength our two larger journals, the 100pg and 148pg are also stitched.

Please note that due to the nature of this binding style, perfect bound journals will not lay completely flat.

How many pages/ spreads are in each journal?

To keep things simple we offer 3 options which are broken down into the following:

48 Page       44 pages/ 22 spreads + covers

100 Page    96 pages/ 48 spreads + covers

148 Page     144 pages/ 72 spreads + covers

 

Can I take a peek at print samples of your products?

Because we create one-off pieces for our clients, we aren’t able to send out full sized samples in the post. We are currently working on a mini sample journal to give you a tiny taste of what to expect from your order – we hope to release these shortly!

In the meantime, if you’d like to see our full sized journals please get in contact. We’ll shout you a coffee and show you some of our limited precious samples in person.

What type of paper do you print on?

The good stuff! The front and back covers are printed on 300gsm matte art paper which are laminated in a smooth matte cello to protect them from harm. But don’t let the word “laminate” fool you – the covers aren’t glossy.

The internal pages are 120gsm uncoated woodfree paper. They’re gloss-free, with a natural look and feel, good archival characteristics and a non-glare surface.

How can I customise my cover?

You’ll be able to choose from numerous options for your cover including the image, your font type (serif or sans serif), border or no border, and the title of your journal. Take a peek at these options on our Order page.

If you’d like to incorporate anything other than images or use a particular font simply let us know in the Additional Notes section when making your order. Remember to pop any fonts into your zipped file along with your images for uploading.

ORDERING

I need one of these journals in my life. How do I order?

Awesome! Like all the best processes, this one comes in three easy steps.

  1. Head on over to the Order page, select your specs and fill in all the required info.
  2. Make payment.
  3. Upload your images via the link provided after payment or by clicking into your account page and uploading via the Upload Images tab. Please upload one zipped file of all your images/ text files.

Once we receive your order and download your images, we’ll get to work and design your custom photo Journal for you. We’ll then send you an online proof of your layout within 3-5 business days. From the moment you approve design, we allow 25 working days for printing, binding and delivery.

Can I change my order?

Yep, you’ll have the opportunity to make changes to your order at the proofing stage. The first round of changes are on us, anything after this will cost $25 a pop.

Can I cancel my order?

You can only cancel your order in the time before we download your images. Once your images have been downloaded your order in is the design stage. If you cancel your order in the design stage only 80% of payment will be refunded.

If you wish to cancel your order, please contact us asap at mail@thelostjournals.com.au.

If your journal has been approved and sent to print, we’ll be unable to provide any refund or cancel your order.

Can you send copies of my Journals to different addresses?

Course we can! Make your order with the additional copies with your usual address and then send us an email at mail@thelostjournals.com.au to let us know the additional addresses (Be sure to include your order number in the email). Please note for every different address a separate $15 postage charge will apply. Addresses outside of Australia will incur a higher shipping fee.

Can I buy a gift voucher?

Absolutely! What a brilliant gift idea – even if we do say so ourselves! Simply pop on over to our Gift Vouchers page to order.

How long will it take to receive my order?

The moment you approve the layout, we’ll send your journal off to print. Your beautifully-wrapped order will be hand-delivered by our chosen courier in approximately 25 working days.

How many images should I choose for my Journal?

For the 48pg journal: 50 images minimum, 60 images maximum.
For the 100pg journal: 80 images minimum,120 images maximum.
For the 148pg journal: 200 images minimum, 300 images maximum.
(300 images are generally only provided for weddings with receptions.)

My internet is the worst, how else can I get image files to you?

We’ve all been there! Just let us know in the Additional Notes section of the Order page and we’ll email you an address you can send a USB to.

Can I track the progress of my order?

We will keep you updated via email at every stage of your order but if you like, you can also track this by logging into your account.

I’ve received my journal and I’d love to order more copies. What should I do?

Yay! We’re so chuffed you love your journal. Simply log into your Lost Journals account, click into Orders > View > Order Again.

(While you’re at it, grab one for your Nan. We promise she’ll be delighted.)

Can I request a quicker turnaround on my order?

From the moment you approve design, we allow 25 working days for printing, binding and delivery. This is the quickest we can guarantee your product will arrive.

What if I’m not happy with my journal?

As designers, we’re big on checking and checking again. We’ll design to your specifications with our usual perfectionist standards to make sure you receive a product you’ll love.

However, in the rare case you’re not happy, or something goes pear-shaped at any stage, please send us an email at mail@thelostjournals.com.au as soon as possible, with a photo of what you’re unhappy with. We’ll do everything we can to sort it out.

IMAGE RESOLUTIONS

What size do my images need to be?

Please make sure your image files aren’t any bigger than 20MB each. All images need to be 300dpi for crisp and clean results – lower resolution images will look fuzzy or blurry when printed.

How do I upload my images?

After you’ve created your order and made payment, you’ll be given a link to upload your images or alternatively you can head to My Account and click the Upload Images tab.

To make life easier and to keep everything together, we advise uploading your images/ additional content in one zipped file.

Please note, uploading may take quite some time depending on your internet speed. We recommend minimising your upload window, carry on with your daily tasks and check in from time to time to make sure your upload is progressing or alternatively allow the upload to run overnight.

FOR PHOTOGRAPHERS If you are a photographer and already have your high res images online either email us the link or paste it into the Additional Notes section when ordering.

How will I know if the quality of my photos is high enough?

As a general rule of thumb, resolution is the best way to tell – your photos should be 300dpi. However, quality can be determined by other factors, like camera settings, focus, light and compression.

If we come across any issues, we’ll either send you an email to let you know, or pop a note in your online proof. We won’t let your journal go to print without ironing these out first.

Which colour mode and colour profile should I use?

RGB colour mode, with an sRGB colour space.

Any other colour profiles (such as Adobe RGB) may have unpredictable results. While we print in CMYK, we’ll take care of the colour conversion in-house.

Which image format should I use?

Either TIFF or JPEG will do the trick.

Can I increase the quality of my photos?

Nope, unfortunately there’s no magic way to do this. The resolution of each photo will depend on the camera used to take it, as well as any image quality settings that were used.

The good news? If the photos were emailed to you, or if they were saved from Facebook or from a website, there may be higher-resolution originals out there. You may wish to have a chat to the photographer and see if they’re available.

Can I scan already-printed photos for my journal?

Yep, if they’re dust-and-dirt free, and scanned at a high resolution. If you’ve got the resources, we recommend scanning them at 600 dpi as a lossless TIFF. Any higher than that isn’t necessary, and may slow down your computer.

Any way to calibrate my monitor so it will best reflect the printed product?

Use standard settings. We’ve tried to do what we can to take all of the guesswork out of the process!

PRICING

How much do the journals cost? What am I getting for my money?

The magazines start at $264.00 (48pg), $395.50 (100pg) and $554.50 (148pg). Pricing for quantities can be seen on our Order page. For your hard earned pennies you’ll get a high-end journal designed especially for you by a professional designer with a background in photography.

The price also includes one round of changes. (For additional changes, we’ll pop $25 per round onto the price, but they’re rarely required.) All you have to do is choose your specs, upload your files, and leave the rest to us.

How much are multiple copies?

Please see the Quantity drop down menu on our Order page.

Why so expensive compared to “photobook” companies?

Great question.  Companies that specialise in photobooks are able to make the economics work for single runs because all the jobs they run are the same. So, they set up their machines to run the exact size of a job every day, which reduces all the setup costs of each machine (pre-press, printing, binding and finishing).

To make sure we achieve the high-end look and feel of your journal, The Lost Journals are designed, printed and bound in a bespoke way. Because they’re one-off prints, they can’t be churned through in a factory-like manner… with factory-like prices to match.

How much is shipping?

A flat rate of $15 per order within Australia.

PRINTING

Which printing process do you use?

Our journals are printed using a four-colour (CMYK) process. This is the print industry standard for full colour printing and used for most magazines and print materials.

Using software, an image is separated into four colour values – Cyan, Magenta, Yellow and Key (black). Traditionally, plates are created for each colour, ink is run through the plates one-at-a-time, and this results in a full colour image, printed on paper.

What is digital press printing?

Digital press printing is a high-end method of printing that is quicker and more cost-effective than traditional methods. Thanks to nifty technological advances, it’s now industry standard. There’s no compromise to quality, and it also allows for greater personalisation of your product.

Digital press printing uses a series of small dots to print your image on paper. Because of this, we recommend you keep an eye on the following:

  • DPI (dots per inch) – Ensure your images have a 300 dpi, or you may get “blurry” results.
  • Grainy photos – Keep in mind that the “grain” in your photos may be exaggerated.

PAYMENT + DELIVERY

What are the payment options?

We offer secure credit card payment through Paypal.

How is my journal delivered?

Safely from our door to yours via our chosen courier company.

Is my delivery tracked?

Yep! Once your order is collected by our courier we’re given a reference number. Your parcel is scanned at every stage of its journey, so we’ll always know where it is. If you haven’t received anything within approx 25 business days, please email us immediately at mail@thelostjournals.com.au and we’ll look into it for you.

Can I cancel or change my order?

Orders can only be cancelled in the time period before we download your files. If cancelled during the design period only 80% of payment will be refunded to you. If your file has been approved and sent to print, we’ll be unable to provide any refund.

If you wish to cancel your order, please contact us asap at mail@thelostjournals.com.au.

You’ll also have the opportunity to make changes to your order at the proofing stages. The first round of changes are on us, anything after this will cost $25.

Is payment through your site secure?

Absolutely! We’ve done our homework and are pleased to offer credit card payment through Paypal to ensure our customers not only have a quick transaction but more importantly a secure one.

Can I choose a time for delivery?

Unfortunately, we’re unable to specify a time. Deliveries generally take place from 8am to 6pm Monday to Friday. We want to make sure your package arrives safely, so the courier will need your signature on arrival.

What if my parcel arrives damaged?

Send us an email asap at mail@thelostjournals.com.au and we’ll get to the bottom of the issue.

Any unanswered questions? Contact us